FAQ

Please send us your questions and orders by email. Send a message to order@loschan.hu and our colleagues will soon respond with the confirmation of your order. We only accept orders in writing.

Yes. In line with our company’s quality assurance system, certifications are available for any product we manufacture, and can be provided at any time, even after the purchase. You can submit your request via our website, we only need an order number / delivery note number.

Please send your inquiry to laser@loschan.hu or call our central phone number and we direct you to the responsible person.

In each case, this requires an individual agreement; a material certificate is required, which must be provided by the customer.

We contact all new customers when they place their first order and agree on the terms and conditions. If you are a returning customer, but do not remember the terms and conditions or require a new agreement, please contact us.

You can pay in cash or by bank transfer.

Please allow us 48 hours to get back to you, and check your spam folder, too. If you haven’t received our confirmation, please contact us by phone.

We do our best to deliver your orders as quickly as possible, but the deadline always depends on the number of orders in line. But we always deliver by the agreed deadline, possibly sooner. We include the expected deadline in our confirmation. If you would like to place an urgent order, or you require a certain delivery time, please contact us by phone or let us know in your e-mail, and we will find the best solution for you.

You can request your order to be picked up on site or delivered. Depending on the size of the order, we deliver the products anywhere in Europe with our own vehicle or with a cargo operator.

Please contact us by phone as soon as possible. If manufacturing has not been started, we will cancel your order. If manufacturing has started, we require the payment of the costs of the product.

Please contact us, it may happen that the product you are looking for is not available on our website, but we can manufacture it for you. We try to fulfil all requests.